We charge delivery separately to make sure we offer great value to all of our customers.
How much is delivery?
We have a minimum spend of £75 to qualify for free delivery. A surcharge applies to all orders under this amount. We don’t currently deliver to the Isle of Man, Jersey, Guernsey, Alderney, Herm or Sark.
Orders over £75
3-5 working days
Mainland UK - Free
Central and South of Scotland - Free
North of Scotland, Highlands and Islands - £9.95
Isle of Wight - £9.95
Northern Ireland - £10.95
We’ve temporarily stopped next day delivery. We’re working hard to deliver all orders as soon as possible.
Orders under £75
3-5 working days
Mainland UK - £5.95
Central and South of Scotland - £6.95
North of Scotland, Highlands and Islands - £13.95
Isle of Wight - £10.95
Northern Ireland - £13.95
Which charge will I pay for a delivery to Scotland?
Our delivery partner charges a different surcharge depending on the postcode you want us to deliver to in Scotland. We’ve listed all Scottish postcodes our delivery partner delivers to and which delivery charge it’s subject to:
Central and South of Scotland: AB10-16 / AB21-25 / AB 30-36 / AB39 / DG1-16 / EH1-99 / FK1-16 / G1-9 / G11-15 / G20-23 / G31-34 / G40-46 / G50-53 / G57-84 / KA1-26 / KA29-30 / KY1-16 / KY99 / ML1-12 / PA1-19 / PH1-14 / TD1-15
North of Scotland, Highlands and Islands: AB37-38 / AB41-45 / AB51-56 / DD1-11 / FK17-21 / IV1-40-56 / IV63 / KA27-28 / KW1-17 / PA20-40 / PA41-49 / PA60-78 / PA80 / PH15-41 / PH42-44 / PH 49-50 / HS1-9 / ZE1-3
Which products can’t be delivered to Northern Ireland?
We’re unable to send any aerosol products to Northern Ireland, due to airfreight restrictions.
Do you deliver outside of the UK?
We don’t currently deliver outside of the UK. All orders must be delivered to a UK address.
When will my order be dispatched?
We aim to dispatch your order as soon as possible. Once your orders has been dispatched by us, our delivery partner will deliver it the next working day (subject to extended lead times in North of Scotland, Highlands and Islands).
We’ll notify you should there be a delay in dispatching your order. We’re unable to dispatch orders on bank holidays or weekends.
Which delivery partner / courier do you use?
Our delivery partner is APC Overnight.
Do I need to be in for my delivery?
All deliveries require a signature. They cannot be left safe without prior arrangement.
If you agree for your parcel to be left safe, neither Vending Superstore or APC Overnight can accept any liability for any subsequent loss of your goods.
Please note: until further notice, a photo will be taken as proof of delivery, rather than a signature. This is to protect you and the delivery driver.
What if I miss my delivery?
Our delivery partner will provide you with a 2 hour delivery window via email.
If you miss your delivery, a calling card will be left. You must contact your local APC depot to rearrange this delivery. If your delivery fails on 2 occasions, or you don’t respond to the calling card, your parcel will be sent back to us. You will be charged a second delivery charge or we may issue a refund less the original delivery charge.
Who packs my order?
The Vending Superstore warehouse team will pick, pack and dispatch your order.
What if an item is damaged or missing?
Call our team within 24 hours of your delivery. Should we find an item is missing or damaged, we’ll do our best to rectify this.
Our team will need your order number and they’ll require photos of any damaged items.